desh77 Privacy Policy

Introduction

This Privacy Policy sets out how desh77 ("desh77", "we", "us", or "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your", or "the player") who access or use any part of the desh77 platform available at desh77.biz. It applies to all registered account holders, visitors to the platform, and any person who contacts desh77 for support or information purposes.

desh77 is committed to handling all personal data with transparency, integrity, and proportionality. We collect only the personal data that is necessary for the legitimate purposes described in this Policy, and we retain it only for as long as those purposes require. We do not sell personal data to third parties under any circumstances.

This Privacy Policy should be read alongside the desh77 Terms & Conditions, which govern the overall legal relationship between you and desh77.

Data Controller

For the purposes of this Privacy Policy, desh77 acts as the data controller in respect of the personal data it collects from players and platform visitors. As data controller, desh77 determines the purposes for which and the means by which personal data is processed.

Any enquiries relating to this Privacy Policy, requests to exercise your data rights, or concerns about how desh77 handles your personal data should be addressed to:

Information We Collect

desh77 collects personal data through several channels: directly from you during registration and account use, automatically through your use of the platform, and from third-party payment and identity verification providers where you have authorised that sharing. The categories of personal data we collect are described below.

3.1 Registration & Account Data

When you create a desh77 account, we collect the following information:

• Full legal name
• Date of birth (used for age verification — desh77 is an 18+ platform)
• Bangladeshi mobile phone number (used as primary account identifier)
• Email address (optional but recommended for account recovery)
• Preferred username or account display name
• Account password (stored in encrypted, non-retrievable form — desh77 cannot read your password)

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to process withdrawals, desh77 may request:

• A copy of a government-issued photo identification document (e.g., National ID Card, passport, or driving licence)
• Proof of address (e.g., a recent utility bill or bank statement issued in Bangladesh)
• A selfie photograph for facial comparison purposes where required

KYC documents are submitted directly to desh77 and processed only for the purpose of verifying your identity. They are stored securely and are not used for any other purpose without your consent.

3.3 Financial & Transaction Data

When you make deposits or withdrawals on desh77, we collect:

• The payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank)
• Transaction amounts in Bangladeshi Taka (BDT)
• Transaction reference numbers and timestamps
• Mobile wallet account numbers or masked card details (we do not store full card numbers)
• Deposit and withdrawal history associated with your desh77 account

desh77 does not store your bKash, Nagad, or Rocket PIN at any point. Financial transaction data is retained for audit, fraud prevention, and regulatory compliance purposes.

3.4 Gaming & Betting Activity Data

desh77 maintains a complete record of your gaming and betting activity on the platform, including:

• Games played, wagers placed, and outcomes recorded
• Sports betting selections, stake amounts, and settlement results
• Bonus offers accepted and wagering progress
• Session start and end times (Bangladesh Standard Time, UTC+6)
• Responsible gaming tool settings (deposit limits, session reminders, cooling-off periods)

3.5 Technical & Device Data

When you access the desh77 platform, our systems automatically collect certain technical data, including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Referring URL and pages visited within desh77.biz
• Session duration and interaction logs
• Cookie identifiers (see Section 7 for full cookie details)

3.6 Communications Data

If you contact desh77 support or send any communication to desh77, we retain records of that correspondence, including the content of your messages, the date and time of communication, and any resolution actions taken. This data is used to manage your support request and to improve our customer service quality.

How We Use Your Data

desh77 uses the personal data it collects strictly for the purposes described in this Policy. We do not use your data for purposes that are incompatible with those for which it was originally collected without first obtaining your consent. The primary purposes for which desh77 processes personal data are set out in the table below.

desh77 will not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without first obtaining your explicit consent and providing you with the opportunity to request human review of any automated decision.

Legal Basis for Processing

desh77 processes your personal data on one or more of the following legal bases, depending on the category of data and the specific purpose of processing:

• Contractual necessity: Processing required to perform our obligations under the desh77 Terms & Conditions — for example, creating your account, processing your deposits and withdrawals, and providing access to games and betting markets.
• Legitimate interests: Processing necessary for purposes that are in the legitimate interests of desh77 or a third party, where those interests are not overridden by your rights and interests — for example, fraud detection, platform security, and service analytics.
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering regulations and identity verification requirements — for example, retaining transaction records and KYC documents.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — for example, sending you promotional offers and bonus notifications. You may withdraw consent at any time by updating your communication preferences in your account settings or by contacting support.

Data Sharing & Disclosure

desh77 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Payment Service Providers

To process deposits and withdrawals, desh77 shares relevant financial data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These providers act as independent data controllers for the portion of your transaction that occurs within their own systems and are subject to their own privacy policies. desh77 shares only the minimum data required to execute each transaction.

6.2 Identity Verification Partners

desh77 may use third-party KYC and identity verification services to assist in verifying the identity documents you submit. These partners process your KYC data solely on desh77's behalf and under contractual obligations that prohibit them from using the data for their own purposes or sharing it with any other party.

6.3 Game Software Providers

Games available on desh77 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Microgaming, Ezugi, and NetEnt. These providers may receive your account identifier and session data for the purpose of delivering game functionality and calculating outcomes. They do not receive your name, mobile number, or payment details unless specifically required for a game-specific service you have opted into.

6.4 Legal & Regulatory Authorities

desh77 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or binding governmental directive. desh77 will notify affected account holders of such disclosure requests where it is legally permitted to do so.

6.5 Business Transfers

In the event that desh77 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity. desh77 will notify registered account holders of any such transfer and the privacy commitments that will apply to their data following the transfer.

Cookies & Tracking Technologies

desh77 uses cookies and similar tracking technologies to operate the platform, remember your session and preferences, and analyse how the platform is used. By continuing to use desh77.biz, you consent to the placement of cookies on your device in accordance with this section.

7.1 Types of Cookies Used

7.2 Managing Cookies

You may control or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will prevent desh77 from functioning correctly and may make it impossible to access your account. Detailed instructions for managing cookies in all major browsers are available in each browser's help documentation.

Data Retention

desh77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any legal or regulatory obligations that require longer retention periods. The general retention periods applied by desh77 are as follows:

• Account data: Retained for the lifetime of the account and for a period of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC documents: Retained for 5 years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: Retained for 5 years from the date of each transaction.
• Gaming activity logs: Retained for 3 years from the date of each session.
• Customer support communications: Retained for 2 years from the date the support ticket was resolved.
• Technical and device data: Retained for up to 12 months from the date of collection.

Upon expiry of the applicable retention period, desh77 will securely delete or anonymise the relevant personal data so that it can no longer be associated with you as an individual.

Data Security

desh77 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the desh77 platform
• Encrypted password storage using industry-standard one-way hashing algorithms — desh77 staff cannot retrieve your password in plain text
• Role-based access controls that restrict access to personal data to only those desh77 staff members who require it to perform their specific job functions
• Regular security audits and penetration testing of the desh77 platform infrastructure
• Secure data centre facilities with physical access controls, environmental monitoring, and redundant backup systems
• Incident response procedures for detecting, containing, and notifying affected users of any data security breach in a timely manner

While desh77 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your account credentials and for notifying desh77 immediately at [email protected] if you suspect any unauthorised access to your account.

Your Rights

As a desh77 account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the desh77 Data Privacy Team at [email protected] with a description of your request and your registered mobile number for account identification purposes.

• Right of access: You have the right to request a copy of the personal data that desh77 holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that desh77 correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You have the right to request that desh77 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to desh77's legal obligations to retain certain data categories as described in Section 8.
• Right to restrict processing: You have the right to request that desh77 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being considered.
• Right to data portability: Where desh77 processes your personal data on the basis of your consent or on the basis of contractual necessity, you have the right to request a structured, machine-readable copy of that data.
• Right to withdraw consent: Where desh77 processes your personal data on the basis of your consent (for example, for promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to object: You have the right to object to desh77's processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes.

desh77 will respond to all data rights requests within 5 business days of receipt. In complex cases, desh77 may require up to 30 days, and will notify you if this extended period is needed.

Children's Privacy

desh77 is strictly an adults-only platform. Access to desh77 services is prohibited for any person under the age of 18. desh77 does not knowingly collect, process, or retain personal data from individuals under 18 years of age. If desh77 becomes aware that personal data has been collected from a person under 18, it will delete that data immediately and close the associated account without liability.

If you believe that a minor has registered a desh77 account, please notify us immediately at [email protected]. desh77 takes underage gambling extremely seriously and has implemented age verification checks as part of the registration and KYC processes to prevent minors from accessing the platform.

Third-Party Services

The desh77 platform may reference or link to third-party services, including payment providers and game studios, each of which operates under its own privacy policy. desh77 is not responsible for the privacy practices of third-party services. When you interact with a payment provider such as bKash, Nagad, or Rocket to complete a transaction, you are also subject to that provider's privacy policy in respect of the data they collect from you directly.

desh77 recommends that you review the privacy policies of any third-party services with which you interact in connection with your use of the desh77 platform.

Changes to This Privacy Policy

desh77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Material changes will be communicated to registered account holders via a prominent notice on the desh77 platform or by direct notification to the mobile number or email address registered on your account.

The effective date displayed at the top of this document will be updated each time a revision is made. Your continued use of desh77 following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. desh77 encourages you to review this Policy periodically to stay informed about how your data is being protected.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to desh77's data handling practices generally, please contact the desh77 Data Privacy Team:

When contacting us about a data rights request, please include your registered mobile number and a clear description of your request so that we can identify your account and respond efficiently. Do not include your account password or mobile wallet PIN in any communication with desh77.